Refund Policy

Last updated: April 22, 2026

We want you to be confident in what you pay for. This Refund Policy explains when and how you can get a refund for credits purchased from Video Translate AI.

1. Eligible Refund Scenarios

You can request a full or partial refund if any of the following apply:

• Technical failure on our side — a translation job failed to produce output and credits were still deducted, and the issue was not resolved within 48 hours of your report.
• Duplicate charge — you were billed twice for the same credit purchase.
• Unauthorized transaction — a purchase was made from your account without your authorization and you notify us within 7 days.
• 14-day cooling-off (EU/UK only) — EU and UK consumers may cancel any credit purchase within 14 days of the order, provided the credits have not yet been used. Once you start consuming credits for translation, you are deemed to have requested immediate performance and waive the cooling-off right for the used portion.

2. Non-refundable Scenarios

Refunds are not available in the following cases:

• Credits that have already been consumed by successful translation jobs (the service was delivered).
• Dissatisfaction with translation quality when the job completed successfully — AI translation is inherently imperfect and you accepted this risk by purchasing (see our Terms of Service, Section 7).
• Change of mind after credits have been partially used (only the unused portion is potentially refundable under the 14-day cooling-off rule, where applicable).
• Account suspension due to a material breach of our Terms of Service.
• Purchases older than 30 days, unless you fall under the EU/UK cooling-off rule above.

3. How to Request a Refund

Email limit0422@gmail.com with:

• The email address associated with your Video Translate AI account.
• Your order ID (shown in the purchase confirmation email from Lemon Squeezy or ZPay).
• The amount to refund and the reason.
• If relevant: job ID, screenshots, error messages.

We will reply within 3 business days and, if approved, process the refund within 5–10 business days.

4. Refund Method

• Refunds are returned to the original payment method. We cannot refund to a different card or account.
• Payments made via Lemon Squeezy (international cards, PayPal) are refunded through Lemon Squeezy; funds typically appear on your statement within 5–10 business days.
• Payments made via ZPay (Alipay / WeChat Pay) are refunded through ZPay; funds typically appear in your Alipay/WeChat wallet within 3–7 business days.
• Bank holding periods are outside our control and do not extend the refund window.

5. Credit Reversal

When we issue a refund, the corresponding credits are removed from your account balance at the same exchange rate they were bought. If your current balance is lower than the refund amount in credits, the refund will be prorated.

6. Chargebacks

If you file a chargeback with your bank or card issuer without first contacting us, your account may be suspended while the chargeback is investigated. We strongly prefer to resolve issues directly — we will almost always refund a legitimate complaint when asked in good faith.

7. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be announced on the website at least 14 days before they take effect, and will not apply retroactively to purchases made before the change.

8. Contact

Email: limit0422@gmail.com